Booking Terms for Group Travel with Accommodation

We strive to make your booking and travel experience smooth. To ensure that all details are clear, we have carefully formulated our booking terms for groups. Here you can easily get an overview of what applies when booking with us.

The following terms and descriptions apply to package tours in accordance with the new Package Travel Directive, which came into force on 1 August 2018.

The combined travel services offered to you constitute a package tour within the scope of Directive (EU) 2015/2302. Therefore, you are covered by all EU rights that apply to package travel. Eckerö Linjen Ab has full responsibility to ensure the package tour is carried out correctly.

In addition, Eckerö Linjen has, by law, financial protection to refund your payments (see travel guarantee info below) and, when transport is included in the package, ensure your return home.

More information about central rights can be found in Directive (EU) 2015/2302.

Name list/passenger registration/registration number
Please fill in the attached list of names. The completed list must be made available to us no later than 20 days before departure. We require the following information by law: first name, last name, gender, date of birth (YYYYMMDD), nationality and any information that may be required in a rescue situation. If meals are booked please also notify us of any dietary/food allergies.

When booking cars, the registration number must be provided before departure. If there are foreign nationals in the group, it’s important that you contact the Finnish embassy to check visa regulations (phone 08-676 6700).

Identity documents
Please note that valid proof of identity is always required on our trips and must be presented upon request.

Change fees
For changes made later than 20 days before departure, a change fee of SEK 200 per change is charged. (This fee does not apply if the change is an additional booking.)

When is the booking binding?
Your booking becomes binding 30 days before departure. Find further information below in our cancellation terms.

Payment terms
The advance payment is 20% of the total cost of the group trip and must be paid on the specified payment day. The final payment must be completed no later than seven days before departure. If the booking is made within seven days of departure, the full amount is paid at the time of booking. For travel agencies and agents, the payment for the whole trip must be completed no later than seven days before departure.

Cancellation terms
If the group is unable to make the trip, it must be cancelled immediately. Cancellation must be made either by e-mail to [email protected] or by phone 0175-258 00 (and press 3). Note that the cancellation is considered as made when Eckerö Linjen receives the information about the cancellation. Opening hours are
Monday–Friday between 08.00–16.00. Cancellations that are made outside opening hours are considered to have been made only when the office reopens.

A. Free cancellation can be made up to 30 days before departure.
B. If cancellation occurs 21-29 days before departure, 50% of the group can be cancelled free of charge. If a higher percentage of the group cancels, 50% of the total price of the group trip is charged. This does not apply to holiday cottages, where 100% is charged.
C. If cancellation occurs between 1-20 days before departure, up to 5% of the group can be cancelled for achange fee of SEK 200. If more people cancel, 95% of the total price of the group trip is charged. This does not apply to holiday cottages, where 100% is charged.
D. If cancellation occurs less than 24 hours before departure, 100% of the total price is charged.
No show = 100% payment.

Cancellation of special arrangements on land
When cancelling tee times on Åland Golf Club’s golf courses, the following applies:

For 5–20 people. Free cancellation until 1 month before arrival. Thereafter, no refund is made, provided nothing else has been agreed upon.
For 21 people or more. Free cancellation until 2 months before arrival. Thereafter, no refund is made, provided nothing else has been agreed upon.

Tickets for concerts or other performances at Alandica Kultur och Kongress are non-refundable, as are tournament fees regardless of when the cancellation takes place.

Travel insurance
We recommend that our customers take out voluntary travel insurance at you own insurance company.

Complaints
As soon as any possible issue arises a report must be made directly to the accommodation facility. If no corrective action is taken, Eckerö Linjen must be notified immediately. Claims for compensation can be made in writing to Eckerö Linjen within 21 days of the end of the rental period, if the customer has proceeded as above and no corrective action took place. If the customer and the hotel/intermediary cannot reach an agreement, the customer can take the matter to the National Board for Consumer Disputes (ARN) in Stockholm.

Force majeure
In the case of force majeure (disaster, strike, riot, fire, acts of war or the like), Eckerö Linjen can cancel the travel package trip. In this case the customer must be notified immediately and the amount paid is refunded without
deduction.

Price changes
When changes occur in taxes and general charges that directly affect the rental industry, after the package trip has become binding for the parties, before the day of access, Eckerö Linjen has the right to make equivalent adjustments to the price of the package tour. The increase can be a maximum of 8 %. Such changes cannot affect bookings with 20 days or less until the departure date.

Changes of rental
Eckerö Linjen may, due to events beyond the company’s control, with the customer’s approval, change the booked rental item to accommodation of a corresponding type, value and location.

Customer’s responsibility
The customer undertakes to follow the regulations, instructions and rules that apply to the rental, as well as replacing any damage to the property, its surroundings or inventory.

Check-in is one hour before boat departure
In Grisslehamn the group leader collects the travel documents and boarding cards at the information point inside the terminal. All vehicles must be cleared and ready for departure no later than 30 minutes before departure time. Groups arriving with Eckerö Linjen’s connecting buses check in immediately after arrival in Grisslehamn. If you are delayed and likely to arrive late in Grisslehamn, you must ring our reservations centre on 0175-258 00. Please leave your mobile number so that we can keep in constant contact.

Boarding by car
Everybody stays in the car when boarding. This rule also applies to the return trip.

Boarding by bus
Only the driver drives onto the car deck and then boards. All passengers proceed through the departure lounge. This also applies on the return.

Other things to consider for the trip
The local time on Åland is Finnish time, i.e. one hour before Swedish time. We always use local time in our bookings. The currency on Åland is the euro, but you can pay using kronor in most stores. You can also exchange kronor to euros at our onboard information desk.

Information about the travel guarantee and Package Travel Act

Eckerö Linjen (Eckerö Linjen Ab, Finland, Branch, org. no. 516403-8837) has provided the statutory travel guarantee at the Chamber of Commerce.

Important information about travel guarantees
A travel guarantee serves as financial protection for travellers when a trip is cancelled or interrupted. In these circumstances travellers can apply for compensation from the travel guarantee. The Travel Guarantee Act applies to package tours. Travel guarantees must be available for all package tours regardless of whether they are sold to individuals or businesses. A package tour is an arrangement that consists of transport and accommodation or one of these services in combination with any tourist service, e.g. car rentals, theatre
tickets or entry to a sporting event. A package tour must be longer than 24 hours or include an overnight stay. A package tour is sold at one total package price or at different prices that are linked to each other.

The Package Travel Act
We recommend that you read the Package Travel Act before paying for your travel package. You can find it in Swedish at www.riksdagen.se/sv/dokument-lagar/dokument/svensk-forfattningsamling/paketreselag-20181217_sfs-2018-1217

You can also find general information in English here:
www.kammarkollegiet.se/engelska/start/about-us/our-tasks/travel-guarantees

If you have any questions please contact us on +46 175-258 00 (and press 3) or e-mail us at [email protected]